FAQ
So here's the nitty gritty...
SHIPPING POLICY
We are so excited to get you your party goodies! All orders ship through USPS and rates are calculated at checkout. You should receive all orders within 7-10 business days. All of our party boxes ship for FREE. Yep, 100% free! Shipping to addresses in the US. Expedited shipping. Currently, we are not accepting international orders. We hope to change this very soon!
USPS is your place to go to track or find your box. Packaged wasn't delivered on time? They're the place to start.
REFUND PROCESS
Item not perfect for your party? No prob! Contact us at hello@partyhatpaperco.com to authorize a return. Items must be unopened and unused and returned within 30 days. If you're returning a party box, you must return the entire box. All returns must be authorized by us, don't forget to send that email!
FAQs
Can I return my item?
Items must be unopened and unused and returned within 30 days. If you're returning a party box, you must return the entire box. All returns must be authorized by us, don't forget to send that email! hello@partyhatpaperco.com
How much is shipping?
Shipping amounts are automatically calculated at checkout.
Can I pickup my order?
Sure! If you live in the Houston area, click "Local Pickup-77379" when checking out. We'll contact you with pickup instructions.
How fast are orders processed?
You'll receive your order within 7-10 business days.
Do you ship internationally?
Not yet!
Do you have a retail store?
Nope, not yet. Maybe one day if we're crazy enough!?
Is your website secure?
Yes!
Still have a question? Shoot us an email at:
hello@partyhatpaperco.com
